Rethink(IP) - Eavesdrop

Rethink'rs - we received this email message - any thoughts?

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I am not a patent lawyer by trade but find the topic interesting and try
to keep informed. I became curious about this issue after seeing a few
of the websites that offer this type of service and comparing that to
what my colleagues have told me the typical fee is for a physical patent
search that so many of the "big" firms still use. Is it the norm in IP
practice to still physically send a person down to the USPTO or is that
a practice that has fallen largely by the wayside. My suspicion is that
much like other areas of the practice of law, the use of physical
searches is somewhat of a vestige and tool of older attorneys who don't
really think about efficiency or cost effectiveness for their clients.
This stems also ties in to the discussion on your other website
(rethink(ip)) about the billable hour and the evils that concept
entails.

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